Mobile Beauty by Lidiya & Mobile Beauty Biz –
Customer Terms & Conditions

• Mobile Beauty by Lidiya & Mobile Beauty Biz – Customer Terms & Conditions

• Consultation & Treatment Safety

• All treatments are carried out following a completed consultation form. Patch testing is required where necessary and must be completed 24–48 hours prior to treatment.

• If any client details change, the therapist must be informed prior to any further treatment.

• Patch tests for lash and brow tinting and individual eyelash extensions are mandatory where applicable. No disclaimers will override safety requirements.

• Service Scope & Client Suitability

• All treatments are provided within a female-focused beauty and wellness service framework.

• This means services are designed and assessed based on female skin, hair, hormonal and aesthetic treatment needs.

• All clients are accepted and treated with dignity and respect. However, all bookings remain subject to consultation assessment, treatment suitability, professional judgement and safety requirements.

• The therapist does not guarantee that all requested treatments will be suitable for every individual and reserves the right to refuse, modify or adjust treatment where necessary for safety or professional reasons.

• Clients under 18 are accepted only with written parental consent. A parent or guardian must be present during consultation and treatment where required.

• Certain treatments may be restricted for clients under 18 depending on suitability and professional guidelines. Please enquire for details.

• The therapist may request medical confirmation, such as a doctor's note, where necessary to ensure safe and appropriate treatment.

• Where deemed necessary following consultation, additional medical information may be requested in relation to medical conditions, medications, skin concerns or treatments where professional judgement indicates that further confirmation is required.

• In such cases, treatment will not proceed until appropriate information has been provided.

• All treatments are tailored to individual client needs following professional assessment.

• Client Conduct & Treatment Discretion

• The therapist reserves the right to refuse, modify, pause or discontinue treatment where it is deemed unsuitable or unsafe, or where a client's behaviour is abusive, aggressive, intimidating, threatening or persistently disrespectful.

• This decision may be made based on consultation, medical history, treatment circumstances, client conduct, safety requirements or professional judgement.

• Alternative treatments may be offered where appropriate.

• Photographs & Personal Information

• If a client does not wish for photographs to be taken or used for portfolio or social media purposes, this must be stated in writing on the consultation form.

• All personal information is handled in accordance with applicable data protection regulations and will not be shared with third parties unless required by law.

• Mobile Service Requirements

• Where a client provides parking instructions, the client confirms that they have authority to authorise the parking arrangements provided.

• Any parking charges, penalties or enforcement costs arising from following the client's parking instructions may be recharged to the client.

• Minimum mobile service charge: £35.

• Deposits & Cancellations

• Deposits, booking fees or full advance payments may be required to secure appointments.

• Appointments booked within the cancellation period are immediately subject to the cancellation policy.

• Deposits are required to secure appointments and are non-refundable if the appointment is cancelled, rescheduled or not attended with less than 24 hours' notice or in the case of a no-show.

• Booking fees and full advance payments are non-refundable if the appointment is cancelled, rescheduled or not attended with less than 24 hours' notice or in the case of a no-show.

• Booking fees are non-refundable if the appointment is not used within 30 days of payment, subject to the client's statutory rights.

• Cancellations with less than 24 hours' notice may incur a charge of up to 100% of the treatment cost.

• Where full payment has been made in advance, the therapist may retain all or part of the payment in accordance with this cancellation policy, including where appointment time has been reserved and cannot reasonably be reallocated, subject to applicable consumer law.

• At the therapist's discretion, an alternative appointment, transfer of payment or credit note may be offered as a goodwill gesture. Any such offer does not create an obligation to provide a refund where one is not otherwise required by law.

• Packages & Loyalty

• Pre-paid packages apply only to the specified treatment and cannot be mixed or exchanged.

• Packages must be used within six months of purchase unless a different validity period is stated at the time of purchase.

• Loyalty cards must be presented at each appointment to be validated.

• Beauty Loyalty Points may only be redeemed against services and cannot be exchanged for cash or products.

• Pricing Plans

• Pricing Plans are intended for use against the treatments purchased and are not redeemable for cash.

• Refunds are not normally provided once a Pricing Plan has been purchased, except where required by law. Where applicable, any amount retained will be reasonable and reflect services already provided and/or losses reasonably incurred.

• At the therapist's discretion, remaining treatments may instead be transferred, credited or otherwise accommodated as a goodwill gesture.

• Pricing Plans are valid only for the period stated at the time of purchase. Any unused treatments or sessions remaining after the expiry date will automatically expire, subject to the client's statutory rights.

• Extensions are not guaranteed and will only be considered at the therapist's sole discretion in exceptional circumstances, such as serious illness, medical treatment, pregnancy, injury or other unforeseen circumstances that genuinely prevent attendance. Supporting evidence may be reasonably requested.

• No extension or refund will normally be provided for missed appointments, changes in personal circumstances, holidays, work commitments, lack of availability or failure to book appointments within the validity period, subject always to the client's statutory rights.

• Gift Vouchers

• Minimum voucher purchase: £30.

• Gift vouchers are valid for six months from the date of purchase and are redeemable against treatments only.

• Gift vouchers are non-refundable and cannot be exchanged for cash, except where otherwise required by law.

• Pricing & Promotions

• Prices, discounts and promotions may vary and are subject to change. Clients are advised to check current offers prior to booking.

• Pregnancy Treatments

• Pregnancy massage and similar treatments are only available after the first trimester (12 weeks+) and are subject to suitability assessment.

• Additional Charges

• Late evening and weekend appointments are available upon request and may incur a surcharge of up to 50%.

• Products & Orders

• Products may not be eligible for refund where they have been opened, used or damaged, subject to the client's statutory consumer rights.

• Where applicable, returns must normally be requested within 30 days of purchase.

• Delivery times are typically 2–5 working days depending on courier services.

• Property Safety, Pets & Damage

• Clients are responsible for providing a safe and suitable environment for the duration of the appointment.

• Children, pets and other household members must be appropriately supervised to avoid disruption, injury or damage.

• Any pets that may interfere with the safe delivery of the service should be secured in another room or otherwise appropriately restrained for the duration of the appointment.

• The client is responsible for any loss of or damage to the therapist's equipment, tools, products, work materials, clothing or personal belongings caused by the client, members of the household, visitors or pets during the appointment.

• Where such damage occurs, the client agrees to reimburse the reasonable cost of repair or replacement together with any reasonable additional costs directly incurred in obtaining a replacement where repair is not possible.

• The therapist reserves the right to pause or terminate an appointment where the working environment becomes unsafe or where client or household conduct prevents the treatment from being carried out safely or professionally.

• Where an appointment is terminated in such circumstances, the Deposits & Cancellations provisions may apply, subject to applicable consumer law.