PRIVACY POLICY

Information We Collect

Depending on the services you request, we may collect:

• Name

• Address

• Telephone number

• Email address

• Consultation forms

• Medical information relevant to treatment suitability

• Appointment history

• Treatment records

• Patch test records

• Payment and booking information

• Photographs where separate consent has been provided

We only collect information that is necessary to provide safe, professional and lawful beauty services.

Why We Collect Your Information

Your information may be used to:

• provide requested treatments;

• assess treatment suitability;

• manage appointments and bookings;

• communicate with you regarding our services;

• maintain treatment records;

• comply with insurance and legal obligations;

• improve our services;

• protect the safety of clients and therapists.

How Your Information Is Stored

We use trusted service providers including Wix, the Wix Owner App, Wix Spaces, payment providers and other secure business systems to operate our website, booking services and customer communications.

Appropriate technical and organisational measures are used to help protect your information against unauthorised access, loss, misuse or disclosure.

Sharing Your Information

We do not sell your personal information.

Your information will only be shared where necessary:

• to provide our services;

• with secure booking and payment providers;

• where required by law;

• to protect our legal rights;

• where you have given your consent.

Cookies

Our website may use cookies and similar technologies to improve website functionality, performance, analytics and user experience.

You may manage your cookie preferences through your browser settings where applicable.

Your Rights

Under UK data protection legislation you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion where legally applicable;

• restrict certain processing;

• object to certain processing;

• withdraw consent where consent is relied upon.

Some rights may be subject to legal or regulatory requirements.

Data Retention

Personal information is retained only for as long as reasonably necessary to:

• provide our services;

• comply with legal and insurance requirements;

• resolve disputes;

• establish, exercise or defend legal claims.

When information is no longer required, it is securely deleted or destroyed.

Third-Party Services

Our website may contain links to third-party websites or use third-party services including booking platforms, payment providers and social media platforms.

These organisations operate under their own privacy policies and terms. We encourage users to review those policies before using their services.

Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the contact details published on this website.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so we have the opportunity to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have not been respected